FREE SHIPPING ON ALL ORDERS $150+ (US ONLY) PROMO CODE: FREE • ALL ORDERS PLEASE ALLOW 7-14 DAYS FOR SHIPPING

EXCHANGE POLICY

 

Effective: 11/18/2018

I need a refund?

Due to our items being very limited, we DO NOT accept returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

I need another size. Can I get an exchange?
We will allow an exchange for another size or color of the originally purchased style as long as the item is still in new condition.

Exchange Request

A request for an exchange must be made within 48 hours after the package is received.

The item MUST be in the same condition that it was received (unwashed  and unworn). We WILL NOT  exchange the item if it has been worn, washed, altered or damaged.

Please contact us via  email shipping@danleeannnyc.com if you would like an exchange so that we can hold the item for you.

Once you receive the package, you Must  send the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.

 Mailing Exchangeable Item 

  • DanLeeAnn  does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items MUST be reported within 48 hours of delivery. (Note: If such items are not reported in a timely fashion, we will not issue an exchange. 

Additional notes: Depending on the shipping method and carrier selected, your exchanged package may take several days to reach us. Keep your proof of postage and ship your item along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, DanLeeAnn  will Not issue your exchange. 

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned to Sender & Refused Packages

This can happen if

1) an address is invalid or missing information

2) the carrier is unable to deliver your package

3) the order is refused by the customer at the time of delivery.

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. DanLeeAnn does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

DanLeeAnn  reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive exchange history indicative of “wardrobing;”
  • An irregular or excessive exchange history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, DanLeeAnn  reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Wardrobing & Excessive Returns

Our Customer Protection Team handles situations in which a customer's  exchange history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers  across the globe.

 Final Sale Items

All items are considered Final Sale and can only be exchanged.

Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories, are  considered Final Sale and will not be exchanged.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team  with in 48 hours ( shipping@danleeannnyc.com ) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email shipping@danleeannnyc.com  within 48 hours of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

 

Send your package to:

 

Address

DanLeeAnn

257 Grand Street Brooklyn, NY 11211

Store Credit 

DanLeeAnn does NOT provide store credit.

Stale Exchanges

DanLeeAnn  requires items to be returned within  5 days of the 48 hour email notification of exchange request, missing and or defective item.  Exchanges  received in our office after 7 days are considered to be “stale” returns.

Alternatively, DanLeeAnn  reserves the right to reject the order. 

Still Need Help? Contact Us Here!

 

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